Shipping Destinations & Delivery Costs

We ship our Prints to the UK, Europe and the Rest of the World. We ship original oil on canvas artworks to the UK and Europe ONLY.

We charge £5 per item shipped within the UK. £10 per item shipped to most of Europe. £15 per item shipped to the rest of the world.

This it to cover the cost of sending our artworks via Royal Mail Tracked (where available in the destination country).

Please note that you will be responsible for paying all taxes, duties and any other fees charged outside of the UK.

What artworks are available to buy?

We have recently made our Original Oil on Canvas Artworks available to buy on our website, alongside our Limited Edition Giclée prints which are available in two sizes to fit your available wall space.

How are original oil on canvas artworks packaged?

We package them securely in cardboard boxes wrapped carefully in acid-free tissue paper and bubble wrap. As original artworks are on stretched canvas they are ready to frame and hang straight away.

How are the prints packaged?

All of our prints are protected by a transparent plastic envelope. We package unframed prints in sturdy tubes to protect them. When you receive your print shipment we recommend that you wash your hands well to remove oils from your skin and carefully remove the print from the tube. Keep the print within the plastic folder, then lay it print-side down on a clean hard surface and weigh it down with heavy books overnight.

How high quality are our prints?

Giclée fine art prints represent the final word in quality and excellence. Using high quality Archival paper and printed on a specialist Epson Surecolor 11 colour press ensure that our artworks are reproduced in stunning quality.

Canson infinity rag photographique is 100% cotton museum grade white fine art and photo paper. The exceptionally smooth white tone is achieved during manufacturing by introducing natural minerals to the process.

It has been developed to address the need for continued longevity requirements in the digital fine art market.

What are Giclée prints?

The term Giclée — pronounced gee-klay is used to describe fine art printing using pigment based, archival quality inks and produced by advanced inkjet printers.

Whereas many traditional print technologies use the classic CMYK 4-colour combination, Giclée printers use up to 12 individual colours.

This longevity is key because the type of Archival Inks used on Giclée printers won’t fade and will retain their brilliance for a lifetime.

Do you sell framed prints?

No, we don’t. We believe our customers prefer the opportunity to choose their own frames.

Do your prints have borders?

Yes, all prints come with a white border.

When you select a print for purchase, the dimensions shown includes the borders, so this makes selecting a frame much easier.

When will I receive my order ?

Your order will normally be - Dispatched within 5-7 working days of order and Delivered within 7-10 working days of dispatch.

However, for some destinations it may take longer.

Your artworks will be shipped by Royal Mail as tracked and signed for, where available.

Can I collect items?

No, I’m sorry but we do not have a collection service.

How will I know when my items have been shipped?

We will email you to confirm that your items have been shipped.

Can items be returned?

Items can be returned only if they are damaged or are the incorrect item and are unused and returned within 14 days of receipt. Items should be packed in their original tubes or boxes in a manner to ensure they can be safely shipped back to us. Prior to returning items please email us at colleen@colleeno-artist.com so that we can discuss the issue and attempt to resolve it for you.

In the unlikely event that an artwork has been damaged in the post, please send us some photographs of any damage to the outside of the packaging as well as a photograph of the damage to your artwork.